MyGreenway Administrators are being advised to address password resets as expirations from last year’s HUM migration have begun.
If the password has not yet expired, we recommend proactively resetting it by following the steps below:
- End AppStream session (top right drop-down on AppStream box, next to Profile>End Session)
- Return to the Okta dashboard
- Click the dropdown in the top-right corner (user’s name) and select Sign Out
- Re-enter your username to begin signing in again
- When prompted for MFA (e.g., email or authenticator app), select “Verify with something else”
- Choose the option to verify using your password
- Enter your password—at this point, you will be prompted to update it
- After updating, continue signing in as usual. System access should be restored
If a password has already expired, and the user is receiving a “Certificate-Based Authentication Not Available” error, your MyGreenway Administrator will need to reset the user’s password via MyGreenway Hosted User Management (HUM) prior to completing the steps above.
If you need assistance, please don’t hesitate to reach out to our support team at 877-932-6301.